Kerin Health Privacy Policy

1. Our Commitment to Your Privacy

At Kerin Health, your privacy is very important to us. We want you to feel confident that your personal and health information is kept safe, handled with care, and only used in ways that help us support your health and wellbeing.

2. What Information We Collect

When you use our services or visit our website, we may collect:

  • Personal details – like your name, date of birth, contact information, and address.

  • Health information – details you share with us about your health, history, or treatment. This information is considered sensitive and we treat it with extra care.

  • Payment details – when you book or pay for services (these are securely processed by our payment provider, and we do not store your card details).

  • Website information – things like your IP address, browser type, or how you use our site.

3. How We Use Your Information

We use your information so we can:

  • Provide you with high-quality health services.

  • Communicate with you about your care.

  • Manage bookings, payments, and accounts.

  • Improve our services and website.

  • Share updates about our programs, team, and events (if you’ve opted in).

We will always keep your information private, unless you give us permission to share it, or the law requires us to.

4. Confidentiality – Keeping Your Information Safe

Everything you tell us is kept confidential. This means:

  • Only the Kerin Health team members involved in your care, or who help with administration, can see your records.

  • All staff and assistants are bound by confidentiality agreements.

  • Your information is stored securely and protected from unauthorised access.

  • We won’t share your information with others (like your GP, other health professionals, or insurers) unless you agree, or unless it’s legally required.

You also have the right to ask us for a copy of your records or to correct information if something isn’t right.

5. Mandatory Reporting – When We Must Share Information

While we keep your information private, there are times when we are legally required to share it, even without your permission. This happens if:

  • We believe you or someone else is at risk of serious harm.

  • There are concerns about child abuse, neglect, or risk of harm.

  • We receive a court order or legal directive.

If possible, we will let you know before making a report. We will only share the minimum information necessary, and only with the right authorities.

6. Sharing Your Information

We may share information about you in the following situations:

  • With other health professionals, if it’s important for your care (with your consent).

  • With funding bodies or insurers, if needed to support your services (with your consent).

  • If required by law (such as mandatory reporting, above).

7. Your Choices and Rights

You have the right to:

  • Ask for access to your information.

  • Request corrections if something is inaccurate.

  • Withdraw your consent for sharing (except where the law requires disclosure).

If you’d like to update, access, or talk about your privacy rights, please contact us.

8. Contact Us

If you have any questions about this policy or how we handle your information, you can contact us at:
rachel@kerinhealth.com.au

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The most recent version will always be available on our website.